Video Chat - FAQ

Where can I enable Video Chat?

Video chat is supported in all types of tournaments, team matches and at casual tables. The table or tournament host needs an additional permission from BBO in order to activate free video chat in their games. All club manager accounts already have access to free video.

Try it first, and if it does not work for you contact us at tournaments@bridgebase.com to ask for access to free video chat. Mention your BBO username and how you intend to use it.

How to activate video chat in my games?

Write +video+ in your tournament, team match or table description to activate video.

Activate video chat in your tournament:

Activate video chat in your team match:

Activate video chat at your casual or teaching table*:

*Please note that you need to reserve the seats for your players when using video chat at a casual table.

How much does it cost?

Video chat is free of charge, but it is currently reserved for clubs and select usernames. If you are part of a group of players who would enjoy video chat please contact us at tournaments@bridgebase.com to ask for access to free video chat. Mention your BBO username and how you intend to use the video chat.

What quality can we expect for the Video Chat?

We partnered with a leading video conference company to provide a very high-quality video chat for our bridge tournaments. We believe this solution is scalable, reliable and offers excellent quality.

My players find video chat too disruptive

Video Chat is completely optional when setting up your games. It is up to the organizer to activate this feature or not, depending on what the players prefer.

The players have the possibility to minimize, or close the video chat widget, as well as Mute all, to block incoming sounds from the other players.

However, during this strange time of forced isolation, 'seeing' others is recommended for the benefit of our mental health. Video Chat brings back some of the live bridge feeling and allows players to socialize more. It also makes it easier for players new to online bridge to give it a try, as it's closer to the real-life experience.

Is there a way to remove the video chat widget from the table?

Yes. There are two ways to do this. Your players can Minimize the video widget, which keeps video and microphone on, so that they can still chat. Or, they can Close the video widget completely, which turns off both video and sound.

When video chat is minimized, players can click the speaker icon at the bottom of their screen to Mute all. To Restore the video chat widget, click the video icon at the bottom of the screen.

IMPORTANT! Please note that when Video chat is Minimized (and not Closed from the X icon on the video chat widget), players' Camera and Microphone remain in the state they were when they minimized the widget. If their camera or microphone were ON, and they clicked Minimize, their camera and microphone remain active (so that, for example, they can voice chat, or hear what other players say, with the widget minimized).

Is there a way to mute another player?

It's not possible to mute a specific player. Players have the option to Mute all, by minimizing the video chat widget, then clicking the speaker icon to turn off sound. You can also ask other participants in chat to mute themselves when they are not speaking, if they have disturbing background noise. We'll continue to refine and add more helpful settings as we collect feedback from players.

Is there a screenmate mode for video?

Not yet, but we will continue to finetune and add more settings as we collect more feedback from the players. For now, Video Chat is a social feature, meant to help players keep in touch and see each other face to face.

Can the Tournament Director join the Video Chat and talk to the players?

Yes, the TD can join any table's video chat and also sees the table video if the players have activated their cameras.


If you have another question, or want to get in touch with us, feedback, comments, bug reports are welcome at support@bridgebase.com

Video Chat Benefits

  • It's very easy to use
  • Great feature to attract new players to your club
  • Helps players new to online bridge feel comfortable faster
  • Players can socialise whilst playing bridge
  • Reduces cheating
  • Easier to communicate with your club members.

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